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Business Trends

The 10 Business Nightmares That Will Define 2026 (And the One Thing Most Companies Are Missing)

November 25, 2025

Companies are building rockets without knowing where Mars is. The 10 business challenges facing 2026, and the one insight that connects them all.

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Business Trends

Your B2B Customers Have Been Amazon-ified (And There's No Going Back)

November 4, 2025
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Business Trends

PART 2: Why Research Pays: The Real Numbers Behind Customer Service ROI

October 14, 2025
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Business Trends

The $3.7 Trillion Cost of Guessing About Your Customers

October 7, 2025
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Business Trends

The Listening Revolution: Why Customer Intelligence Beats Marketing Hacks

September 30, 2025
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Business Trends

The Customer Connection Crisis: Why Surface-Level Research Is Killing Your Growth

September 23, 2025
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Business Trends

From Roz to Cheers: What Your Customer Greetings Really Say About Your Business

September 9, 2025
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Business Trends

The Great Research Purge

August 26, 2025
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Business Trends

Why Gen Z Can Spot Your Fake Marketing From a Mile Away (And What to Do About It)

August 5, 2025
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Business Trends

Why Customer Perception Is the Key to Modern Marketing Success

June 27, 2025
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Research

What My Dog Taught Me About Customer Intelligence: Lessons from Valor's Morning Walk

June 16, 2025
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Business Trends

Rediscovering Humanity in Marketing: Lessons from The Uprising 2025

May 22, 2025
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Business Trends

Generational Divide in B2B Marketing Require Crafting Messages that Appeal and Resonate with Different Generations

May 15, 2025
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Business Trends

Brunch, Blockbusters, and Bonding: The Multi-Generational Power of Nostalgia in Marvel’s "Thunderbolts*"

May 8, 2025
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Training & Coaching

How a Strong Customer Feedback Strategy Drives Business Success

March 11, 2025
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Training & Coaching

Mastering Customer Service Self-Evaluations to Elevate Your Business

January 16, 2025
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Training & Coaching

How Customer Service Mapping Consulting Enhances the Customer Experience Journey

January 16, 2025
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Training & Coaching

Understanding the Value of Quality Assessment Services

January 6, 2024
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Case Study

Elevating Customer Experience Through Data-Driven Quality Assessment

January 6, 2025
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Research

Unlock Success: 5 Ingredients for Your Customer Research Survey

November 5, 2024
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Research

Don't Let DIY Surveys Make a Monkey Out of You

November 5, 2024
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Research

Collect Stakeholder Feedback the Right Way

November 5, 2024
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Training & Coaching

Customer Experience Consulting Done Right

October 30, 2024
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